Part time, Permanent

We’re looking for a sharp, proactive Sales and Production Co‑ordinator to become the vital link between our customers, sales team, and production shop floor. You’ll be based at our small and friendly Salisbury site, and help keep orders moving, schedules aligned, and communication seamless — playing a key role in delivering on time, every time.

 

Experience in sales support, production planning or customer service is required. This role is perfect for someone who thrives in a fast‑paced environment and loves keeping things running like clockwork.

 

In your application please advise how many hours per week you are looking for, we can be flexible and build the hours around the successful candidate as long as they are within our opening times.

 

Employee Benefits

• Every 4th Friday we are closed
• Employee discount programme with discounts and incentives at over 800 retailers
• Additional holiday hours with each year of service
• Access to Cycle to Work scheme
• Free eye tests and flu vaccines
• Free Mortgage Advice Service and financial wellbeing tools
• Access to Westfield Health Insurance (paid via salary)
• Dress down Friday’s (and half day Friday’s)
• Bank holidays off
• Christmas shut down period
• Access to Mental Health First Aid
• Profit share bonus scheme
• Company pension scheme through Legal and General
• Uniform provided
• Free parking

 

Here at AQ Wiring Systems Rockford  we understand the need to support our employees and have many systems in place for this, such as Mental Health First Aiders at each site, access to the Cycle-to-Work scheme, free eye tests and flu vaccinations, annual mental health employee audits, a Wellbeing Roadmap, and all our employees have access to People First; our employee benefits package which gives discounts at over 800 retailers including many linked to physical and mental wellness (such as discounted gym memberships, optician vouchers, food delivery services, and a range of health, sports and beauty retailers). We are a constantly evolving business that encourages work life balance, all our full-time roles are 4 and a half day weeks with no requirement to work weekends, and every 4th Friday off work.

 

Description & Responsibilities

• Act as a point of contact for customer enquiries, order updates, and service requests.
• Prepare and issue quotations, proposals, and sales documentation.
• Process sales orders accurately and ensure all required information is complete.
• Performing office duties; answering the telephone, directing calls, emails.
• Translate confirmed sales orders into the loading board sheet.
• Liaise closely with production teams to ensure capacity, materials, and timelines are aligned.
• Monitor workflow progress and proactively address potential delays or issues.
• Update internal systems with real-time production status and communicate changes to relevant teams.
• Assist in inventory checks and highlight stock shortages or material requirements.
• Prepare orderbook updates to share with customer facing colleagues.
• Working with Sales/Engineering/Quality to have permits signed off and stored within the company archive.

Experience / Skills / Attributes

• Excellent organisational and multitasking abilities.
• Strong communication skills, both written and verbal.
• High attention to detail and accuracy.
• Customer-focused with a proactive, problem-solving mindset.
• Ability to work under pressure and manage competing priorities.
• Strong IT skills (CRM systems, ERP systems, Microsoft Office, Excel).
• Previous experience in sales support, production planning, or customer service (required).
• Experience working in a manufacturing, production, or operational environment (preferred)

 

About AQ Wiring Systems Rockford

AQ Wiring Systems Rockford operate from three UK sites in Rendlesham, Worksop and Salisbury and are part of the AQ Group – a global manufacturer of high reliability interconnect, electromechanical solutions, and sheet metal components. With a strong focus on quality, reliability, and customer satisfaction, we serve leading companies in demanding industries such as defence, commercial vehicles, rail, energy, and industrial equipment, offering exciting opportunities to make a meaningful impact in a dynamic and global environment.

 

Our UK business is structured around two specialist units — Cable Solutions and System Solutions & Enclosures, also offering design services and customised logistics services, giving customers focused expertise while still benefitting from the shared strength, quality systems and engineering resources of the wider organisation.

 

With AS9100D-certified facilities, SC10-approved sites, modern ERP systems, and a highly skilled workforce across engineering, production and quality, AQ Wiring Systems Rockford provides the capability, capacity and resilience required for complex UK and international Defence programmes.

 

Our Core Values

 

We are Reliable

Customer Focus – Simplicity – Entrepreneurial Business- Cost Efficiency – Courage and Respect